Terms and Conditions
Waiver of Responsibility
We do our best to ensure that the content of this website is accurate and that the images and information are up to date and correct. We cannot however be held responsible for any loss caused by any statement made on the website whether express or implied.
Colours shown on the website may differ slightly to the actual product due to the different screens on which the images are displayed and the different lighting used during photoshoots. Again, no liability can be accepted for this.
Payment can be made securely using Stripe. We take every precaution to ensure that payment is made in a secure environment but cannot be held liable should this security be breached at any time.
Delivery is a flat rate of £3.95 on all orders and we offer free delivery on all orders over £100.
Where more than one item is purchased, only one delivery charge for the items purchased will apply.
We will arrange to dispatch your items as soon as practically possible, for stock items, normally within 1 working day, but will always endeavour to do so within 3 working days. Where an item is pre-ordered, we will give you a time estimate for delivery.
Where delivery is not possible within the above timescales, we will notify you as soon as practically possible.
We do not normally ship outside the UK but can quote for shipping once an order is placed and a separate invoice for the shipping charge will be sent. If the shipping charge is not accepted, a full refund of the whole order will be made.
Returns and Refunds
Where stock items purchased online are not suitable, they can be returned for a full refund (minus the original shipping cost) but such returns are at your own cost.
Items must be returned in saleable condition, unworn, with all tags still attached.
All returns must be notified to us, prior to return, within 14 days of you receiving the goods (the Notification Date). Items must then be posted/returned within 14 days of the Notification Date. If items are not posted/returned within this time frame, we reserve the right not to issue a refund.
Items must be returned in their original packaging or its equivalent. All care must be taken to protect the item during transit. Where an item is returned to us with any damage or any signs of wear, we reserve the right to refuse to refund the cost of the dress, or to deduct the cost of repair/cleaning from any such refund. We recommend that you use a recorded service to return the item as we cannot be held responsible for items that are lost in the postal system.
All returns are to be delivered to Sass & Sparkle Returns, 2 Carlisle Gardens, Harrow, Middlesex, HA3 0JX.
Prior to shipping, all our products are checked for faults. If any faults are discovered by us, you will be informed of this prior to shipping. If you discover any faults upon delivery, please inform us immediately and provide picture evidence to email@example.com. so that we can look into the issue as soon as possible.